FAQ

Here are the answers to some of our most frequently asked questions...

Interested in purchasing one of our kits?

There are two options for purchasing a kit from felicity jane: [both options receive the same kit contents and prices are in USD ]

  1. A one time purchase of $36.97 + shipping 
  2. Monthly subscription for $30.97 + shipping/month [ minimum commitment is 3 months ]

 

SUBSCRIPTIONS

What does a subscription include? 

*Each month you can expect a black and white striped box of paper crafting happiness delivered right to your door! The kit will include papers, stamps and embellishments , most of them exclusively designed by and for felicity jane. The details are created with love, right down to the adorable, reusable packaging! Subscribers can also have add-on items from the shop ship free or for a discount along with your kit. 

( *We have 11 subscription kits each year, skipping the month of December. For those of you that love to document throughout that month we have an optional Christmas themed kit that is released in the fall )

 _____________

 When are kit sneaks & reveal?

Kit sneaks will start on the 25th of each month on instagram & facebook. Full reveal is right here in the shop on the 1st.  (unless either of those dates fall on a Sunday... if so, it will happen the following day) 

 _____________

 When will I be billed for my kit?

Your card will be charged at the subscription rate of $30.97 + shipping at the time of subscription and on the 25th of each month for the following month's kit. [ all prices are in USD ]

 _____________ 

 When does my kit ship?

Shipping starts on the 5th of the month and takes just a few days to get all of the kits out the door. Once your kit has been shipped, you will receive a shipping notice with tracking information.

 _____________

 Shipping policies:

As much as we wish we could hand deliver each package to make sure it arrives in a safe & timely manner, that just isn't possible. Once it leaves FJ headquarters, we are not responsible for delays, damaged packages and missing items as a result. You will receive tracking information by email when the kit ships and it becomes your responsibility to contact the USPS for resolution. Refunds from FJ will not be issued.

International Orders:

 _____________

 How do I cancel my subscription? 

If for any reason you need to cancel your subscription after the initial 3 month commitment, please send an email with 'cancellation' in the subject line, to hello@felicityjane.com. The cancellation will be scheduled for 30 days from the date your email is sent. Please note: If the next auto bill date of the 25th falls within that time frame you will be billed and receive one last kit.

 _____________


 SHOP ORDERS

All orders in the shop are final purchases and may not be returned or cancelled once the order is placed. We try to provide adequate photos and descriptions of all products to help you make the best decision when shopping FJ. Thanks for understanding. 

Shipping policies:

 _____________

What are your shipping rates?

International Orders:

If you don't see the answer to your question, reach out to us at hello@felicityjane.com and we'd be happy to help!